frequently asked Questions

Pricing depends on several factors, like design details, garment type, and order quantity. To ensure you get the best value and the right printing method, we provide personalized quotes.

Just email us or submit a quote request on our website, and a team member will get back to you quickly!

What we need to give you an accurate quote:

• Your logo/artwork with size and placement details (please be as specific as possible).

• The type and color of garments you’d like.

• The total number of items in your order.

We’re happy to guide you through the process—just reach out!

Several factors determine pricing for both screen printing and embroidery, including:

• Total quantity – Larger orders lower the cost per item.

• Design details – For screen printing, the number of colors affects pricing. For embroidery, stitch count is the main factor.

• Print or embroidery placement and size – Larger designs may cost more.

• Garment type and brand – Prices vary depending on the material and style you choose.

We have minimums for screen printing based on the number of colors in your design. If you have any questions, we’re happy to guide you through the best options for your project!

Our standard turnaround time is 5 to 7 business days, depending on our current production schedule.

Your order officially moves into production after you approve your quote and make a payment.

Need it sooner? Let us know your deadline! Rush orders may be available for an additional fee.

Yes! We source garments directly from trusted vendors at discounted rates.

Pricing varies based on quantity, brand, and style, so we don’t list set prices. Instead, we calculate the cost per item based on your order details.

Let us know what you’re interested in when requesting a quote, and we’ll break it all down for you!

Want to browse options? Here’s a list of our suppliers—take a look and let us know what catches your eye!

ItWe reserve this option for our contract customers only.

Screen printing and embroidery aren’t perfect processes—mistakes can happen. When we provide the garments, we take full responsibility for any misprints or defects and always order extras to cover any issues.

For the best results (and a smoother process), we recommend letting us source the apparel for you!

Yes! We offer special pricing for verified resellers and distributors.

To get started, we’ll need a copy of your seller’s permit or trade membership information (ASI, PPAI, etc.). We’ve built long-term relationships with many contract customers and take confidentiality seriously—we’ll never approach your clients and will notify you if one of your customers reaches out to us.

If you have any concerns about customer conflicts, confidentiality, or pricing, just let us know—we’re here to work with you!

Vector files are best—AI, EPS, or PDF. We can also work with high-resolution PNG, JPG, TIF, or PSD (at least 300 dpi at actual print size).

If this sounds confusing, no worries! Just send us what you have, and we’ll help guide you. The better the artwork, the better the final product!

Yes! We provide digital mockups for approval, showing print size, ink colors, and placement. This helps ensure your order turns out just right.

Keep in mind that actual ink colors, placement, and sizing may look slightly different on the final product due to screen differences and garment variations.

If you need a realistic mockup for a webstore or ad, we can create one upon request. A physical sample is also available for an additional fee.

You can place an order through our website, email, or by calling us directly.

Yes! We offer nationwide shipping and free local pickup at our Elk Grove Village location.

Shipping costs vary based on your location and order size—just provide your address when setting up your order, and we’ll calculate it for you!

Once you approve your invoice, we’ll send a payment link. A 50% deposit or full payment is required to start production, with the balance due at or before pickup.

We accept credit cards, PayPal, cash, check, and ACH payments. A 3% processing fee applies to credit cards and PayPal, but we can remove this fee for cash, check, or ACH—just let us know!

Local taxes apply. If you have a resale permit, please provide it when placing your order.

We’re happy to make changes before production begins. If you need to adjust your design, garment choice, or order details, let us know as soon as possible!

Once printing or embroidery starts, we can’t make modifications, as the process is already underway. If you’re unsure about anything, we recommend reviewing your mockup and order details carefully before approval to avoid any issues.

Have a last-minute request? Reach out, and we’ll do our best to help!

Because every order is custom-made, we do not offer refunds or exchanges on items printed to the approved specifications. That’s why we emphasize triple-checking all files, sizes, colors, placements, and spelling before production.

That said, if there’s a mistake on our part, we’ll make it right. Misprints and production issues can happen, and we handle them on a case-by-case basis. If you notice a problem with your order, please reach out—we’re committed to making sure you’re happy with the final product!